What happens if my package is damaged or lost?
We will provide a replacement copy of your games!
We accept damage claims up to 7 calendar days following delivery of your games – and we will send you a new copy of anything damaged. You will need to send pictures of both the damaged items, and the packaging they arrived in (whether damaged or not).
We accept lost in transit claims for up to 2 months after the last tracking update. Your games will be “Lost in Transit” if your tracking has not been updated for 2 weeks or more in the US, Canada, or Australia, or 3 weeks or more anywhere else in the world. We will send you your games again.
If the tracking information has marked your order as Delivered or Return to Sender, you may not be eligible for a replacement – we will determine eligibility on a case by case basis.
Do you accept change of mind returns?
Yes, you can return your games within 30 days of receiving them, provided they are unopened and unused. This means the shrink wrap must still be intact. To return your games, please contact us and we will create a return request and provide you with the address to return your games to. Once we receive them, we will provide a refund.
Are you accepting games submissions for publication?
Games submissions are currently closed. Thank you for considering us!
Can you stock your games at my local friendly game store?
Yes we can! Let your LFG know to get in touch with us, and we’ll work it out together.